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General terms and conditions

GENERAL TERMS AND CONDITIONS

 

www.bullfightticketsmadrid.com is a website selling tickets for bullfighting events in Las Ventas Bullfighting Ring in Madrid, owned by LOCALIDADES GALICIA, S.L. C.I.F.: B81052615.

Registered Address: Plaza del Carmen, 1. 28013 Madrid, Spain.

Registered in the Company's Registry of Madrid, Volume 8974, Book 0, Page 74, Section 8, Sheet M-1443917, INSC 2 (1-09-1998). Company 528.287 Year: 1998.

Phone number: +34 915319131.

Email: galicia@bullfightticketsmadrid.com

 

PURCHASING PROCESS

1.       Once you have completed your online purchase, you will receive an email with a PDF confirmation file including all purchase details. This PDF file is not the original ticket that will grant you access to the bullfighting ring. You shall collect the original tickets from our office (Localidades Galicia), located in Plaza del Carmen, or inform us of whether you wish to have your original tickets delivered to the hotel where you are staying in Madrid.

 

2.       Original tickets CANNOT BE COLLECTED at Las Ventas Bullfighting Ring itself, they can only be collected at Localidades Galicia (Plaza del Carmen 1) or at your hotel reception desk, provided that you have requested so in advance.

 

3.       Original tickets CANNOT BE PRINTED OUT from your computer.

 

4.       When you complete your online purchase, you can request us to send you your tickets to the hotel where you are staying in Madrid city centre.

 

5.       If you choose to collect the tickets at your hotel, please make sure that the name used to buy the tickets online is the same one used to book your room, otherwise, the hotel staff will not be able to find your reservation and we will not be able to deliver your tickets at the reception desk.

 

6.       The price paid includes our fee and delivery to the hotel, provided that the hotel is located in the city centre of Madrid. The price shown on the website is the result of adding the official price on the ticket and a management fee that is not mentioned on the ticket.

 

7.       Once the purchase has been completed, there is no possibility of refund of the amount paid.

 

8.       In the event that, owing to exceptional circumstances, BULLFIGHT TICKETS MADRID cannot provide you with the tickets you have purchased for reasons beyond their control, you will receive better tickets, i.e., located closer to the arena.

 

9.       How to proceed in the event that the bullfight has been suspended because of the rain.

 

There are times when the bullfight has to be suspended because of bad weather.

 

1.       If the bullfight is suspended before the first bull steps out into the arena, BULLFIGHT TICKETS MADRID shall refund 80% of the amount clients paid for their tickets.

2.       The suspension of a bullfight shall be officially announced through the public address system at the bullfighting ring at the time when the bullfight was expected to start.

3.       If the bullfight is suspended once started, i.e., after the first bull steps out into the arena, the client shall not be entitled to any refund.

4.       4.            If the bullfight is suspended before the first bull steps out into the arena, the client will be able to recover 80 per cent of the amount paid for the tickets: either when suspension is announced, submitting the original tickets at the ticket offices of Las Ventas Bullfighting Ring, or on the day following that of the suspended bullfight, submitting the original tickets at Localidades Galicia, Plaza del Carmen, 1 (nearest underground stops: Sol and Gran Vía) from 9.30 am to 1.00 pm.

 

Please remember:

 

A.      In the event of suspension because of rain before the start of the bullfight, the client shall be refunded 80% of the amount paid for the tickets.

B.      Refund will take place at the ticket offices at Las Ventas Bullfighting Ring on the same day of the suspended bullfight once suspension has been announced through the public address system at the time when the bullfight was expected to start or on the next day from 9.30 am to 1.00 pm at Localidades Galicia, Plaza del Carmen, 2 (nearest underground stations: Sol and Gran Vía). After 1.00 pm on the day following the suspended bullfight, no refunds shall be granted.

C.      Without submitting the original tickets, no refund shall be granted.

 

10.   BULLFIGHT TICKETS MADRID is a company that only focuses on selling tickets, and is not responsible for any changes on the announced programme. Sometimes, although rarely, it may happen that the organising company changes the type of event previously announced; for instance, a bullfight is replaced by a Novillada, or a Novillada by a bullfight, or Novillada or bullfight by Rejones. It may also happen that the date previously announced for the event is changed, or even the time of the event may change. In the event any of these changes take place, BULLFIGHT TICKETS MADRID shall inform in advance those clients who purchased their tickets prior to the change. BULLFIGHT TICKETS MADRID shall not refund the amount of the tickets sold in the event there are changes in the programme of the bullfighting season announced when the tickets were purchased.

 

PARTICULAR CONDITIONS OF THE TICKET PACK PURCHASE

One: www.bullfightticketsmadrid.com is a website exclusively dedicated to the sale of tickets for bullfighting events held at Las Ventas Bullfighting Ring in Madrid.

 

Two: The prices shown on the website are final prices and include the fee corresponding to the service provided. The prices shown on the website are the result of adding the official price on the ticket and the fee applied by the website.

 

Three: Once the ticket has been purchased, you will receive an email with a PDF confirmation file including all purchase details. This PDF file is not the original ticket that will grant you access to the bullfighting ring. You shall collect the original ticket in Madrid.

 

Four: Tickets purchased through the website CANNOT be printed out from your computer.

 

Five: While you carry out the purchase, you shall indicate whether you would like to collect your tickets at our office located in Plaza del Carmen 1, in Madrid or, if you prefer, we can send these tickets to the hotel where you are staying in Madrid. In this last case, if the name used to buy the tickets is not the same as that used to book the hotel room, it is absolutely necessary that you inform us sending an email to galicia@bullfightticketsmadrid.com, otherwise, the hotel staff will not want to keep the envelope containing the tickets and, as a result, you will not receive them.

 

Six: If you choose to collect the tickets at our office located in Plaza del Carmen 1, you shall do so on the days and at the time indicated in our website. In the event that tickets have not been collected on the days and at the time indicated in the website, no amount shall be refunded.

Seven: The ticket price shown on the website includes the delivery to the hotel where the client is staying, provided that this hotel is located in the city centre of Madrid.

 

Eight: Once the online purchase has been completed, no changes or refunds shall be allowed for, except on the case described on sections Nine and Ten.

 

Nine: Sometimes, due to unforeseen changes in the programme, the date and time of the event may change. BULLFIGHT TICKETS MADRID and LOCALIDADES GALICIA, S.L. are companies exclusively focusing on selling tickets for bullfighting events to be held at Las Ventas Bullfighting Ring, but they do not organise or program these events and, therefore, are not responsible for any changes in the programme of the latter. Nevertheless, BULLFIGHT TICKETS MADRID and LOCALIDADES GALICIA, S.L. shall communicate in advance any change in the programme and shall refund the amount paid for the ticket to those who cannot attend the event due to the changes in the programme.

 

Ten: Sometimes, the bullfight has to be cancelled because of the rain. According to the Bullfighting Regulation, if the event is suspended some minutes before it starts, clients shall be refunded 80 per cent of the price of the tickets. However, if the event is suspended once it has already started, clients shall not be entitled to a refund. In the first case, i.e., in the event clients are entitled to a refund, they shall submit the original tickets (photocopies will not be accepted) at Localidades Galicia, whose office is located in Plaza del Carmen 1, on the following day to that of the event from 9.30 am to 1.00 pm. ONCE THIS TIME HAS ELAPSED, THE CLIENT SHALL NOT BE ENTITLED TO A REFUND. In the event that you cannot come to our office on the following day, you shall stand in a line to submit the tickets at the ticket office of the Bullfighting Ring once it has been announced through the public address system that the event has been suspended. In this last case, you will be refunded 80 per cent of the price you paid for your purchase.

 

Eleven: Under exceptional circumstances, the row of the ticket you purchased might not match that of the ticket you are finally given. In that case, www.bullfightticketsmadrid.com shall provide the client with a ticket that has the same or a better location than the purchased one (i.e., located further down or closer to the arena). In other words, if you purchased a ticket on row 5, you shall be provided with a ticket on rows 1 to 4. Nevertheless, in these exceptional cases, and if the client does not agree with this change, www.bullfightticketsmadrid.com shall also offer the client the possibility of a refund of the amount paid for the latter.

  • Contact
  • Cellphone number
  • T.00 34 91 531 91 31
  • Fax
  • F.00 34 91 531 27 32
  • Email
  • galicia@bullfightticketsmadrid.com