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Terms and conditions of use

TERMS AND CONDITIONS

These terms and conditions apply every single time you visit www.bullfightticketsmadrid.com (hereinafter website or BULLFIGHT TICKETS MADRID). Therefore, we advise you to read them carefully. When you access, use or enjoy the products or services provided by BULLFIGHT TICKETS MADRID (hereinafter “Services”), you accept the terms and conditions explained here.

 

IF YOU DON’T ACCEPT OR DON’T AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DON’T USE OR ACCESS THIS PAGE.

These terms and conditions and any conflict arising from or related to them (including non-contractual claims and litigations) shall be interpreted under and governed by the Spanish Law. If there is any conflict arising from differences between the Terms and Conditions section of BULLFIGHT TICKETS MADRID and the original Spanish version, the latter shall prevail.

 

Page ownership:

www.bullfightticketsmadrid.com is a website selling tickets for bullfighting events in Las Ventas Bullfighting Ring in Madrid, owned by LOCALIDADES GALICIA, S.L. Tax Identification Code (C.I.F.): B81052615.

Registered Address: Plaza del Carmen, 1. 28013 Madrid, Spain.

Registered with the Registry of Companies of Madrid, Volume 8974, Book 0, Page 74, Section 8, Sheet M-1443917, INSC 2 (1-09-1998). Company 528.287 Reg. Year: 1998.

Phone number: +34 915319131.

Email: galicia@bullfightticketsmadrid.com

General terms and conditions

The following terms and conditions apply when browsing the website BULLFIGHT TICKETS MADRID.com, an open and accessible website. It includes contact forms that visitors may use to contact BULLFIGHT TICKETS MADRID.

According to article 5 of Spanish Organic Law 15/1999, you are informed that the data collected in such forms will be entered into the data file of LOCALIDADES GALICIA, S.L. The purpose of collecting such information is to inform you about our trade activities.

BULLFIGHT TICKETS MADRIDreserves the right to update, modify or remove the information contained in this website and its layout without prior notice. Likewise it may suspend its dissemination in whole or partially and modify the layout or contents thereof without notice. Furthermore, the Company reserves the right to modify the terms, conditions and communications used as reference for this website at any time.

BULLFIGHT TICKETS MADRIDreserves the right to deny access at its own discretion, at any time and without prior notice, to any user to this website or any part of it.

NEWSLETTER SUBSCRIPTION

If you expressly agree, activating the relevant box in the form, your information will be included in a specific file, owned by BULLFIGHT TICKETS MADRID y managed exclusively by us, so you will receive trade information exclusively from BULLFIGHT TICKETS MADRID. Personal data included in this form will be exclusively used in order to send you the newsletter BULLFIGHT TICKETS MADRID, and they will never be provided to third parties.

 

PURCHASING PROCESS

1.       Once you have completed your online purchase, you will receive an email with a PDF confirmation file including all purchase details. This PDF file is not the original ticket that will grant you access to the bullfighting ring. You shall collect the original tickets from our office (Localidades Galicia), located in Plaza del Carmen, or inform us of whether you wish to have your original tickets delivered to the hotel where you are staying in Madrid.

 

2.       Original tickets CANNOT BE COLLECTED at Las Ventas Bullfighting Ring itself, they can only be collected at Localidades Galicia (Plaza del Carmen 1) or at your hotel reception desk, provided that you have requested so in advance.

 

3.       Original tickets CANNOT BE PRINTED OUT from your computer.

 

4.       When you complete your online purchase, you can request us to send you your tickets to the hotel where you are staying in Madrid city centre.

 

5.       If you choose to collect the tickets at your hotel, please make sure that the name used to buy the tickets online is the same one used to book your room, otherwise, the hotel staff will not be able to find your reservation and we will not be able to deliver your tickets at the reception desk.

 

6.       The price paid includes our fee and delivery to the hotel, provided that the hotel is located in the city centre of Madrid. The price shown on the website is the result of adding the official price on the ticket and a management fee that is not mentioned on the ticket.

 

7.       Once the purchase has been completed, there is no possibility of refund of the amount paid.

 

8.       In the event that, owing to exceptional circumstances, BULLFIGHT TICKETS MADRID cannot provide you with the tickets you have purchased for reasons beyond their control, you will receive better tickets, i.e., located closer to the arena.

 

9.       How to proceed in the event that the bullfight has been suspended because of the rain.

 

There are times when the bullfight has to be suspended because of bad weather.

 

1.       If the bullfight is suspended before the first bull steps out into the arena, BULLFIGHT TICKETS MADRID shall refund 80% of the amount clients paid for their tickets.

2.       The suspension of a bullfight shall be officially announced through the public address system at the bullfighting ring at the time when the bullfight was expected to start.

3.       If the bullfight is suspended once started, i.e., after the first bull steps out into the arena, the client shall not be entitled to any refund.

4.       4.            If the bullfight is suspended before the first bull steps out into the arena, the client will be able to recover 80 per cent of the amount paid for the tickets: either when suspension is announced, submitting the original tickets at the ticket offices of Las Ventas Bullfighting Ring, or on the day following that of the suspended bullfight, submitting the original tickets at Localidades Galicia, Plaza del Carmen, 1 (nearest underground stops: Sol and Gran Vía) from 9.30 am to 1.00 pm.

 

Please remember:

 

A.      In the event of suspension because of rain before the start of the bullfight, the client shall be refunded 80% of the amount paid for the tickets.

B.      Refund will take place at the ticket offices at Las Ventas Bullfighting Ring on the same day of the suspended bullfight once suspension has been announced through the public address system at the time when the bullfight was expected to start or on the next day from 9.30 am to 1.00 pm at Localidades Galicia, Plaza del Carmen, 2 (nearest underground stations: Sol and Gran Vía). After 1.00 pm on the day following the suspended bullfight, no refunds shall be granted.

C.      Without submitting the original tickets, no refund shall be granted.

 

10.   BULLFIGHT TICKETS MADRID is a company that only focuses on selling tickets, and is not responsible for any changes on the announced programme. Sometimes, although rarely, it may happen that the organising company changes the type of event previously announced; for instance, a bullfight is replaced by a Novillada, or a Novillada by a bullfight, or Novillada or bullfight by Rejones. It may also happen that the date previously announced for the event is changed, or even the time of the event may change. In the event any of these changes take place, BULLFIGHT TICKETS MADRID shall inform in advance those clients who purchased their tickets prior to the change. BULLFIGHT TICKETS MADRID shall not refund the amount of the tickets sold in the event there are changes in the programme of the bullfighting season announced when the tickets were purchased.

 

PARTICULAR CONDITIONS OF THE TICKET PACK PURCHASE

One: www.bullfightticketsmadrid.com is a website exclusively dedicated to the sale of tickets for bullfighting events held at Las Ventas Bullfighting Ring in Madrid.

 

Two: The prices shown on the website are final prices and include the fee corresponding to the service provided. The prices shown on the website are the result of adding the official price on the ticket and the fee applied by the website.

 

Three: Once the ticket has been purchased, you will receive an email with a PDF confirmation file including all purchase details. This PDF file is not the original ticket that will grant you access to the bullfighting ring. You shall collect the original ticket in Madrid.

 

Four: Tickets purchased through the website CANNOT be printed out from your computer.

 

Five: While you carry out the purchase, you shall indicate whether you would like to collect your tickets at our office located in Plaza del Carmen 1, in Madrid or, if you prefer, we can send these tickets to the hotel where you are staying in Madrid. In this last case, if the name used to buy the tickets is not the same as that used to book the hotel room, it is absolutely necessary that you inform us sending an email to galicia@bullfightticketsmadrid.com, otherwise, the hotel staff will not want to keep the envelope containing the tickets and, as a result, you will not receive them.

 

Six: If you choose to collect the tickets at our office located in Plaza del Carmen 1, you shall do so on the days and at the time indicated in our website. In the event that tickets have not been collected on the days and at the time indicated in the website, no amount shall be refunded.

Seven: The ticket price shown on the website includes the delivery to the hotel where the client is staying, provided that this hotel is located in the city centre of Madrid.

 

Eight: Once the online purchase has been completed, no changes or refunds shall be allowed for, except on the case described on sections Nine and Ten.

 

Nine: Sometimes, due to unforeseen changes in the programme, the date and time of the event may change. BULLFIGHT TICKETS MADRID and LOCALIDADES GALICIA, S.L. are companies exclusively focusing on selling tickets for bullfighting events to be held at Las Ventas Bullfighting Ring, but they do not organise or program these events and, therefore, are not responsible for any changes in the programme of the latter. Nevertheless, BULLFIGHT TICKETS MADRID and LOCALIDADES GALICIA, S.L. shall communicate in advance any change in the programme and shall refund the amount paid for the ticket to those who cannot attend the event due to the changes in the programme.

 

Ten: Sometimes, the bullfight has to be cancelled because of the rain. According to the Bullfighting Regulation, if the event is suspended some minutes before it starts, clients shall be refunded 80 per cent of the price of the tickets. However, if the event is suspended once it has already started, clients shall not be entitled to a refund. In the first case, i.e., in the event clients are entitled to a refund, they shall submit the original tickets (photocopies will not be accepted) at Localidades Galicia, whose office is located in Plaza del Carmen 1, on the following day to that of the event from 9.30 am to 1.00 pm. ONCE THIS TIME HAS ELAPSED, THE CLIENT SHALL NOT BE ENTITLED TO A REFUND. In the event that you cannot come to our office on the following day, you shall stand in a line to submit the tickets at the ticket office of the Bullfighting Ring once it has been announced through the public address system that the event has been suspended. In this last case, you will be refunded 80 per cent of the price you paid for your purchase.

 

Eleven: Under exceptional circumstances, the row of the ticket you purchased might not match that of the ticket you are finally given. In that case, www.bullfightticketsmadrid.com shall provide the client with a ticket that has the same or a better location than the purchased one (i.e., located further down or closer to the arena). In other words, if you purchased a ticket on row 5, you shall be provided with a ticket on rows 1 to 4. Nevertheless, in these exceptional cases, and if the client does not agree with this change, www.bullfightticketsmadrid.com shall also offer the client the possibility of a refund of the amount paid for the latter.

 

 

 

Access to the website:

We cannot ensure that the website BULLFIGHT TICKETS MADRID will work nonstop, as it is necessary need to carry out maintenance tasks and sometimes the website may be affected by incidences or circumstances beyond our control. We cannot guarantee the quality, accuracy, functionality, availability or performance of BULLFIGHT TICKETS MADRID and we reserve the right to suspend, delete, correct, modify or change the service provision by BULLFIGHT TICKETS MADRID without prior notice.

 

Liability and guarantee

Running of Sites and Services:

In order to use the Services, the user shall have a computer, different software programmes and the necessary settings so Services are properly provided.

The user should have the necessary knowledge, materials and software programmes needed to use Internet or, if appropriate, the Internet services and acknowledges that the features and limitations of Internet are not enough to ensure the security, availability or integrity of data transmissions through the Internet.

BULLFIGHT TICKETS MADRIDdoes not guarantee that the Services can be used if the user has the popup blocker activated. If this is the case, this option needs to be deactivated before using the Services.

All the necessary arrangements to ensure access to BULLFIGHT TICKETS MADRID (including, the Internet provider and mobile internet provider fees and any other charges related to such access) are the exclusive responsibility of the user. BULLFIGHT TICKETS MADRID shall not be held liable if the website or its services do not work properly as a result of accessing them through mobile services or any similar service currently available or developed in the future.

By accessing BULLFIGHT TICKETS MADRID or agreeing to receive our messages or notifications through your mobile phone and/or any other mobile device, you accept that your internet or mobile services provider may charge you for using the services. Under no circumstances, shall BULLFIGHT TICKETS MADRID be held liable for such charges.

 

PRIVACY AND COOKIE POLICY:

This website uses temporary cookies and permanent cookies. Session cookies collect data only whilst the user is visiting the website and permanent cookies store information in the computer so they can be used or accessed in future sessions.

Depending of the aim of the use of data obtained through cookies, the website may use:

Technical “cookies”

They allow the user to browse the website or application and to make use of the different options or services provided. For example, controlling data traffic and communication, identifying a session, accessing restricted areas, remembering items included in an order, requesting a subscription or participating in an event, using safety elements during browsing and storing contents for reproducing videos or sound.

Personalisation cookies:

They allow the user to access services with certain general personalised features in the computer or defined by the user. For example, language, browser type for accessing the service, selected content layout, geolocalisation and configuration for the region from which the user accesses services.

Advertising cookies

They allow efficient management of advertising spaces included on a website or application where services are offered. They are also used to make the advertising content adequate for the user and avoid showing advertisement already seen by the user.

Analytical cookies

They allow website managers to follow and analyse the behaviour of users on a website. This information is used to measure the activity of websites, applications and platforms and to outline the different browsing profiles of users in order to improve the website taking as reference the data analysis on the use of the website by users of its services.

If you have any doubts about the conditions of use of this website and its content, please refer to the relevant section and read the terms and conditions.

 

If you are concerned about how BULLFIGHT TICKETS MADRID will use the information provided by you, please, read our Privacy Policy.

 

Miscellaneous:

You are responsible for taking all necessary precautions to ensure that any service you may obtain from BULLFIGHT TICKETS MADRID is free of viruses or other harmful components. You accept the fact that the service provided by BULLFIGHT TICKETS MADRID might be interrupted and may contain errors, that defects may not be corrected or that BULLFIGHT TICKETS MADRID, or its server may not be free of viruses or bugs, spyware, Trojans or any similar malicious software. BULLFIGHT TICKETS MADRID cannot be held responsible for any damage to your computer hardware, software, or other equipment or technology including, but not limited to damage due to any security breach or due to any virus, errors, tampering, fraud, omission, interruption, defect, and delay in operation or transmission, computer line or network failure or any other technical malfunction.

We reserve the right to modify, amend or change these Terms and Conditions at any time and without prior notice.

If this is the case, the changes will be posted on this website.

If you don't accept the changes in the Terms and Conditions you should immediately stop using BULLFIGHT TICKETS MADRID. If you continue using the website after we have implemented the changes, we understand that you accept and agree with the changes implemented.

If, for any reason, any of the Terms and Conditions is declared to be illegal, invalid or otherwise unenforceable by a court of the competent jurisdiction, because it is considered to be illegal, invalid or unenforceable, it shall be deleted from the Terms and the remainder shall remain in full force and effect and continue to be binding and enforceable.

The Terms set out the agreement between BULLFIGHT TICKETS MADRID and you in relation to your use of the website and supersedes all previous agreements between us (either oral or written). Nothing in this clause shall limit or exclude any liability for fraudulent misrepresentation.

 

 

 

Applicable Law and Jurisdiction

This contract shall be regulated by the Spanish Law. Any disputes arising from the validity, interpretation, execution, termination or other circumstances of the present contract shall be subject to the jurisdiction of the Spanish Courts.

 

EFFECTIVE DATE

These terms and conditions were last updated on 17/03/2017.

  • Contact
  • Cellphone number
  • T.00 34 91 531 91 31
  • Fax
  • F.00 34 91 531 27 32
  • Email
  • galicia@bullfightticketsmadrid.com